The problem
For most operations running paper-based workflows, the day doesn’t end when the last job is done. It ends when someone has finished going through every ticket, sorting duplicates, chasing missing information, and entering it all into the system before invoicing can even start.
For teams running multiple vehicles, that’s not a quick job.
TARS – Total Aggregate Recycling Solutions
Haulage and recycling, Essex and Suffolk. Fleet of 10-18 vehicles.
Before the Driver App, TARS were running entirely on paper ticket books. Every driver, every job, every day generated a stack of duplicate tickets that had to be sorted, checked, and processed by the office before anything else could happen.
James Carter, Manager at TARS, describes it plainly:
“Before the Driver App we were spending half a day every day going through tickets. We were based on books which just had a sea of tickets everywhere, it was a nightmare.”
With 10 trucks running, that meant up to 100 tickets a day to process before invoicing could begin. At 18 trucks, double that.
Once the Driver App was in place, that bottleneck disappeared. Job information is captured during the job, status updates, photos, signatures, weights, and it’s in the system by the time the driver is done. No sorting, no chasing, no re-entering.
“It saves time immediately when you’re invoicing the next day.”
Time saved: around half a day, every day, on ticket processing alone.
Jones Skips Skip Hire
Driver App fully embedded across the team.
Jones Skips had a similar challenge, job information wasn’t being captured consistently on site, which meant the office was spending time chasing tickets and photos, correcting details before sign-off, and dealing with delays before invoicing could go out.
Once the Driver App was being used consistently across their drivers, the difference was significant.
13+ hours saved per week, broken down as:
- 5+ hours from removing driver sheet rekeying
- 8+ hours across admin, invoicing, and chasing tickets and photos
That’s the equivalent of a full day of admin back every single week.
What actually changed
In both cases, the time savings didn’t come from one big thing. They came from a few small things being done consistently:
- Drivers updating job statuses as they go, so the office always knows where things are without picking up the phone
- Issues and photos captured on site, so nothing needs chasing afterwards
- Signatures collected digitally at the point of completion, so there’s nothing to dispute later
- Job information in the system by the time the job is done, so invoicing can move straight away
The result
Less chasing. Less re-entering. Less time between job done and invoice out.
And for the office, a clearer view of what’s happening across the fleet in real time, without needing to call a single driver to find out.
