About Brown Recycling
Brown Recycling are a total waste management and recycling company based in Stoke-on-Trent and covering all of Staffordshire and the South Cheshire area. With a workforce of over 100 staff, the business continues to see consistent growth, annually.
The Challenge
Since its inception, Brown Recycling has used their proprietary system, Right Waste, to manage all facets of its business. However, after 15 years the company reached a volume of business that Right Waste could no longer effectively manage its operations. The challenge was finding a robust solution that was capable of providing instant value and scaling with the company
The Search
Brown Recycling needed a solution that could improve their operational functions and provide unmatched transparency on their day-to-day operations and business performance.
Dominique Brown further adds:
We needed to look for a new solution because we just couldn’t cope with the system we had. There were too many people using it, we had a smaller system integrated into it and we were having to export data into other systems just to manage our day-to-day business. After weighing up the options available on the market, we chose Waste Logics because it brought everything together into one place.
Why did we choose Waste Logics? One word: simplicity.
The Solution & The Results
After gathering the requirements, the next step was to align Brown Recycling with the Waste Logics solutions that would enable their business goals.
Our team identified the Waste Logics accounts package integrations, customer dashboard, reporting and analytics and our apps as the key drivers to Brown Recycling’s success.
Each feature brings its own value and business impact:
Our mobile apps (Driver App, Weighbridge app & Skip app):These apps delivered value instantly and are a key success driver. As paperless solutions, it saves the staff at Brown Recycling considerable time and has reduced their operational costs. The drivers perform their daily runs entirely via the app, they can take photos, signatures and report compliance issues or any difficulties on site. The real time updates alerting the office team to any issues meant customer satisfaction and service success increased.
Customer dashboard: This revolutionised the way Brown Recycling communicated with their customers. They used the customer dashboard to keep customers and subcontractors up to date with the latest updates about orders and company news. Customers now self serve for recycling reports, copy invoices and tickets which is a big time saver. Allowing staff to reallocate their time to tasks that are more beneficial to the company.
Customer dashboard: This revolutionised the way Brown Recycling communicated with their customers. They used the customer dashboard to keep customers and subcontractors up to date with the latest updates about orders and company news. Customers now self serve for recycling reports, copy invoices and tickets which is a big time saver. Allowing staff to reallocate their time to tasks that are more beneficial to the company.
Transparency & Operational efficiency
Since its inception, Brown Recycling has used their proprietary system, Right Waste, to manage all facets of its business. However, after 15 years the company reached a volume of business that Right Waste could no longer effectively manage its operations. The challenge was finding a robust solution that was capable of providing instant value and scaling with the company
Waste Logics integrates all of our different business lines which means we have one solution that fits all. The reporting functions enable us to analyse all aspects of the business and the flexibility of the data allows for bespoke reporting for internal management, different user groups and for our customers. – Compliance Director, Dominique Brown
Unmatched customer support
The team at Waste Logics are always on hand to help support our growth and take hold of new technologies.
If you have plans to grow your business and you want a system you can grow into rather than grow out of, I would highly recommend Waste Logics. We would certainly give this software 5 stars. – Rod Brown, Director
To see how Waste Logics can provide instant impact for your business, contact our friendly sales team.
