The Challenge
As Allied expanded its commercial waste operations, everyday booking and routing tasks became increasingly difficult to manage at scale.
Making changes in the system often involved multiple steps and manual checks. Something as simple as reassigning a job could take more than five minutes, creating friction during busy days and increasing the risk of errors and rework.
When drivers were unavailable or workloads shifted, allocators relied on phone calls, whiteboards, and manual coordination to keep services running. While the business continued to grow, these processes made it harder to maintain control and protect margins.
Allied needed a waste management system that could:
- Handle high job volumes efficiently
- Make booking and routing changes quick and intuitive
- Support daily disruption without operational chaos
- Provide clear insight into which routes and jobs were profitable
The Search
Allied reviewed several waste management software options, looking for a platform that could support both skip hire and commercial waste operations while remaining easy for teams to use.
Key requirements included:
- A clean, intuitive interface for allocators and drivers
- Strong route visualisation
- Clear operational and financial reporting
- A platform that would continue to evolve as the business grew
- Waste Logics stood out for its usability and operations-first design
It was by far the most user-friendly system we looked at. You can teach someone in two days and they can start doing the job properly.
Liam Hutton, General Manager, Allied Waste Services
The Solution
Faster Booking and Reduced Admin
Waste Logics dramatically simplified booking, routing, and job changes.
Tasks that previously took more than five minutes and required multiple manual checks can now be completed almost instantly. Booking is cleaner, routing is visual, and allocators can make changes immediately.
Across a normal week, this saves Allied several hours of admin time, while also reducing rework and avoiding mistakes that previously slipped through under pressure.
With Waste Logics, changes are basically instant. Bookings are cleaner, routing is visual, and allocators can make changes straight away.
Liam Hutton, General Manager
Smarter Rerouting When Plans Change
Disruption is a regular reality in waste operations. Drivers call in sick frequently, workloads change, and priorities shift throughout the day.
Waste Logics allows Allied’s allocators to see the full operational picture and rebalance routes quickly. Updates can be pushed straight to drivers, keeping services running without everything falling apart.
Previously, these days involved constant phone calls, whiteboards, and a lot more stress. Now, while the days are still busy, they are far more controlled.
Drivers call in sick every second day. Waste Logics has made it far easier to reshuffle runs quickly without everything falling apart.
Liam Hutton, General Manager
Clearer Visibility into Profitability and Margin Protection
One of the most valuable changes for Allied has been the clarity provided by Waste Logics’ reporting and visibility.
Management can now clearly see which routes, trucks, and job types are making money and which are not. This visibility has enabled Allied to:
- Adjust pricing where needed
- Refine run structures
- Make better decisions around overtime and scheduling
As a result, Waste Logics has played a key role in protecting margins and preventing loss-making work from continuing unnoticed.
We can actually see which routes, trucks and job types are making money and which aren’t. It’s helped protect margins and stop loss-making work from slipping through.
Liam Hutton, General Manager
Easy for the Whole Team to Use
Waste Logics has been adopted quickly across Allied’s teams.
Allocators have found the system far easier to pick up than previous software, significantly reducing onboarding time. Drivers are genuinely positive about the driver app, particularly the ability to add notes and photos on the job, which has cut down on back-and-forth with the office.
From an admin perspective, the team now has far better access to reporting and can pull the data they need without chasing information across systems.
The Results
By implementing Waste Logics, Allied has:
- Reduced booking and change times from minutes to seconds
- Saved several hours of admin time per week
- Improved control during daily operational disruption
- Gained clear visibility into route profitability and costs
- Strengthened margin protection as the business scales
Looking Ahead
As Allied continues to grow into new markets, Waste Logics provides confidence that the business can scale without losing control of margins, service quality, or compliance.
With ongoing updates and new features, Waste Logics continues to evolve alongside Allied’s operations, helping the team stay ahead of complexity rather than reacting to it.
As we grow, Waste Logics gives us confidence that we can scale without losing control, even as volumes and complexity increase.
Liam Hutton, General Manager
