Waste Brokerage
Hazardous
How MSS Group replaced paper-based processes with one end-to-end system
MSS Group provides specialist facilities, environmental and industrial services across complex and highly regulated environments. As the business grew, paper-based processes made it harder to manage increasing volumes of data efficiently. Waste Logics brought its core waste management processes into one system, giving the team greater visibility while making reporting, subcontractor management and customer self-service easier to manage.
Before
The Challenge
MSS Group was relying on paper-based processes to manage core parts of its waste operation. As the business grew, so did the volume of information the team needed to manage, making these processes increasingly time-consuming and difficult to scale.
Manual data handling also increased the risk of errors and made it harder to maintain clear visibility across the operation. MSS Group needed an end-to-end system that could manage high volumes of data more efficiently while supporting the complexity of its waste brokerage services.
It’s so difficult to find software that can cover everything from the cradle to the grave.
Sally Hughes
MSS Group
The Decision
Seeing Waste Logics in action first-hand
MSS Group first experienced Waste Logics through one of its subcontractors, using the Customer Dashboard to access information and stay up to date with its work.
Seeing the platform from a customer's perspective showed the team how much easier it could make access to information. MSS Group wanted to explore whether the same approach could work across its own operation and give its customers a better way to self-serve.
After speaking with Waste Logics, the team identified the areas of the platform that could address its operational challenges and support the business as it continued to grow.
Waste Logics is invaluable to us, from subcontractor management data collation, to bookings, to data presentation and reporting and that front-end interface for our clients.
Sally Hughes
MSS Group
Results
The Impact
Customers can access information themselves
The Customer Dashboard gives customers direct access to recycling reports, invoices and tickets, reducing requests into the team while making information easier to access.
Less manual reporting and clearer performance data
Reporting and Analytics automatically generates recycling and customer reports, reducing spreadsheet data entry while giving MSS Group greater visibility of customer activity and profitability per job.
Easier management of subcontractors and jobs
Subcontract Management brings bookings and supply chain communication into one place, giving MSS Group greater visibility while making it easier to manage jobs and check subcontractor invoices.
Before vs After
Old way vs Waste Logics Way
The old way
The Waste Logics way
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