Waste Brokerage
Hazardous
It’s so difficult to find software that can cover everything from the cradle to the grave
The MSS group are a specialist provider of facilities, environmental and industrial services with expertise in hazardous, highly regulated and complex environments. Traditionally, the MSS Group used paper-based processes to carry out core business activities. But, as they grew it became challenging to be efficient and have visibility of their core business processes.
Before
The Challenge
The MSS group used paper-based systems to run their business, but this came at a huge time, efficiency and human error cost. As they continued to grow, they knew they needed an end-to-end system that can help them efficiently manage high volumes of data and scale with the business.
The Decision
The Decision
They found Waste Logics through one of their subcontractors who were using the platform. As the customer, MSS Group used their subcontractor’s customer dashboard to self-serve and stay in the loop of any updates. Their hands-on experience with the platform piqued their interest and they wanted to learn more about it and see how it can work for their customers.
Results
The Impact
Each feature brings its value and business impact
Customer Dashboard
This transformed their customer experience and brought operational efficiency to their customer communications. The dashboard allowed the MSS group’s customers to self-serve for recycling reports, copy invoices and tickets which is a big time saver.
Reporting and Analytics
The MSS Group has significantly reduced its burden on spreadsheet data entry as all their recycling and customer reports are automatically generated for them. Having access to all the information in one place has allowed them to further understand their customers spending and volume and variety of waste movements. MSS Group were also able to view their profit margins per job.
Subcontract Management
MSS Group benefited from a seamless process to book jobs for their customers, and manage and communicate with their supply chain automatically via email. This resulted in an immense amount of transparency in operations. They could also check a subcontractor’s invoices to ensure they were charged the right amount.
Before vs After
Old way vs Waste Logics Way
The old way
The Waste Logics Way
Products
Results in this Story Come from
Customer Portal
Waste Logics Platform
Read More
