CUSTOMER Portal

Let your customers self-serve

Invoices, tickets and documents readily available

Waste and recycling reports they can run themselves

Exchange and collection requests without the phone call

Book a Demo

See how it works

The customer portal has reduced calls and made it easier for customers to get the information they need.

Kieron Norris, Norris Skips

The customer portal has reduced calls and made it easier for customers to get the information they need.

Kieron Norris, Norris Skips

The customer portal has reduced calls and made it easier for customers to get the information they need.

Kieron Norris, Norris Skips

Problem

Every customer request becomes another job for the office.

Invoice chasing

Missing paperwork

Manual report requests

Compliance requests

Exchange and collection calls

Audit admin

Customer Portal

Let customers self-serve without losing control.

Download invoices and paperwork themselves

Run the reports they need

Request exchanges, collections and ad-hoc services

Control what different users are allowed to see

What Changes

What actually changes.

Paperwork is there when they need it

Customers can download closed invoices, credit notes, waste transfer notes, signed tickets and Duty of Care documents without asking your office to find and send them.

Paperwork is there when they need it

Customers can download closed invoices, credit notes, waste transfer notes, signed tickets and Duty of Care documents without asking your office to find and send them.

They run their own reports

Recycling versus landfill, waste breakdowns, CO2 savings, across their own dates and sites.

They run their own reports

Recycling versus landfill, waste breakdowns, CO2 savings, across their own dates and sites.

Exchange requests come in without the phone call

Customers request an exchange or collection through the portal. Your office reviews it before it becomes a live job.

Exchange requests come in without the phone call

Customers request an exchange or collection through the portal. Your office reviews it before it becomes a live job.

You decide what they see

Control access by user and site, including invoices, order booking, recycling information and individual reports.

You decide what they see

Control access by user and site, including invoices, order booking, recycling information and individual reports.

Integrates seamlessly

Self-service for them. Control for you.

Connected data

Invoices, documents, container information and site data come directly from your Waste Logics records.

Connected data

Invoices, documents, container information and site data come directly from your Waste Logics records.

Connected data

Invoices, documents, container information and site data come directly from your Waste Logics records.

Controlled access

The office sets who logs in, what sites they see and what reports they can run.

Controlled access

The office sets who logs in, what sites they see and what reports they can run.

Controlled access

The office sets who logs in, what sites they see and what reports they can run.

You approve every request

Exchange and collection requests come into Waste Logics for your team to accept or reject before they become live jobs.

You approve every request

Exchange and collection requests come into Waste Logics for your team to accept or reject before they become live jobs.

You approve every request

Exchange and collection requests come into Waste Logics for your team to accept or reject before they become live jobs.

Give customers access without creating another system for your team to maintain.

Testimonials

The phone stops ringing for paperwork.

We are much more proactive now. Customers trading across different parts of the business have one place to access everything they need.

Kieron Norris

Director, Norris Skips

Request a walkthrough

See it on your operation.

Tell us your indicator setup and how much third-party trade you take, and we will show you the paperless version.

FAQs

Can we control what each customer sees?

Yes. Access can be restricted by user and site, and you can control features including invoices, order booking, recycling information and individual reports.

Can customers book jobs themselves?

Where does the data come from?

What can they download?

Do requests go straight onto our transport schedule?