The MSS group are a specialist provider of facilities, environmental and industrial services with expertise in hazardous, highly regulated and complex environments. Traditionally, the MSS Group used paper-based processes to carry out core business activities. But, as they grew it became challenging to be efficient and have visibility of their core business processes.
After scanning the market for the best-in-class waste management software solutions, their search led them to Waste Logics. Their main sources of success came from:
The MSS group is a specialist provider of facilities, environmental and industrial services with expertise in hazardous, highly regulated and complex environments. The Waste Management division provides specialist cradle-to-grave waste brokerage services and one clear point of contact to enable clients to fully manage their complex waste streams.
The MSS group used paper-based systems to run their business, but this came at a huge time, efficiency and human error cost. As they continued to grow, they knew they needed an end-to-end system that can help them efficiently manage high volumes of data and scale with the business.
They found Waste Logics through one of their subcontractors who were using the platform. As the customer, MSS Group used their subcontractor’s customer dashboard to self-serve and stay in the loop of any updates.
Their hands-on experience with the platform piqued their interest and they wanted to learn more about it and see how it can work for their customers.
After talking to the Waste Logics team, they mapped out a path toward success for the MSS Group via the platform. The team identified the Customer Dashboard, recycling reports and business reporting functions as key success drivers.
Each feature brings its value and business impact:
Customer Dashboard: This transformed their customer experience and brought operational efficiency to their customer communications. The dashboard allowed the MSS group’s customers to self-serve for recycling reports, copy invoices and tickets which is a big time saver.
Reporting and Analytics: The MSS Group has significantly reduced its burden on spreadsheet data entry as all their recycling and customer reports are automatically generated for them. Having access to all the information in one place has allowed them to further understand their customers spending and volume and variety of waste movements. MSS Group were also able to view their profit margins per job.
Subcontract Management: MSS Group benefited from a seamless process to book jobs for their customers, and manage and communicate with their supply chain automatically via email. This resulted in an immense amount of transparency in operations. They could also check a subcontractor’s invoices to ensure they were charged the right amount.
Waste Logics is invaluable to us because it’s so difficult to find software that can cover everything from the cradle to the grave, from subcontractor management data collation, to bookings, to data presentation and reporting and that front-end interface for our clients. I think it’s a brilliant system from start to finish and ultimately it’s invaluable to us. – Sally Hughes
