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Brown Recycling reported a time saving of 35-40% as a direct result of Waste Logics.

Summary

H Brown & Son Recycling are a well-known and large business that’s continued to see success. For over 15 years they used their own bespoke built software, Right Waste to manage all facets of their business. However, as they grew, their software lagged behind and they now needed a robust and scalable software solution that would support their continued growth.

Naturally, they chose Waste Logics and got instant value from the service, platform, and apps. The main sources of their success came from:

  • Mobile Apps: Driver App, Weighbridge app and Scrap App allowing for paperless operations and real time operational updates
  • Customer Dashboard so customers can self serve
  • Accounts 2 way integration minimising risk to the business
  • Reporting and Analytics to glean real-time insights into business performance

With all these solutions H Brown & Son Recycling reduced its costs in operations and netted a whopping 35-40% in time saved, allowing their team to utilise this time on other high-impact actions.

For the full scoop, continue to read below!

Number of employees
105 employees
Founded in
1989
Headquarters
Stoke-on-Trent
Country
United Kingdom
Industry tags
Commodity trader
FEL
MRF
National Waste Broker
REL
Roll on offs
Scrap metal recycler
Skips
Trade Waste
£20M
Annual Revenue
105
Employees
40+
Vehicles
3
Depots
20k+
Waste movements per month
About Brown Recycling

Brown Recycling are a total waste management and recycling company based in Stoke-on-Trent and covering all of Staffordshire and the South Cheshire area. With a workforce of over 100 staff, the business continues to see consistent growth, annually.

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The Challenge

Since its inception, Brown Recycling has used their proprietary system, Right Waste, to manage all facets of its business. However, after 15 years the company reached a volume of business that Right Waste could no longer effectively manage its operations. The challenge was finding a robust solution that was capable of providing instant value and scaling with the company

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The Search

Brown Recycling needed a solution that could improve their operational functions and provide unmatched transparency on their day-to-day operations and business performance.

Dominique Brown further adds:

We needed to look for a new solution because we just couldn’t cope with the system we had. There were too many people using it, we had a smaller system integrated into it and we were having to export data into other systems just to manage our day-to-day business. After weighing up the options available on the market, we chose Waste Logics because it brought everything together into one place.

Why did we choose Waste Logics? One word: simplicity.

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The Solution & The Results

After gathering the requirements, the next step was to align Brown Recycling with the Waste Logics solutions that would enable their business goals.

Our team identified the Waste Logics accounts package integrations, customer dashboard, reporting and analytics and our apps as the key drivers to Brown Recycling’s success.

Each feature brings its own value and business impact:

Our mobile apps (Driver App, Weighbridge app & Skip app): These apps delivered value instantly and are a key success driver. As paperless solutions, it saves the staff at Brown Recycling considerable time and has reduced their operational costs. The drivers perform their daily runs entirely via the app, they can take photos, signatures and report compliance issues or any difficulties on site. The real time updates alerting the office team to any issues meant customer satisfaction and service success increased.

Customer dashboard: This revolutionised the way Brown Recycling communicated with their customers. They used the customer dashboard to keep customers and subcontractors up to date with the latest updates about orders and company news. Customers now self serve for recycling reports, copy invoices and tickets which is a big time saver. Allowing staff to reallocate their time to tasks that are more beneficial to the company.

Accounts package integration: The integration has significantly reduced the amount of data entry Brown Recycling had to do. It also reduces risk to the business since there is a seamless integration of notifications between accounts and operations that is all automated. So, there is no chance of accidentally servicing an on stop customer, being surprised by an account whose work in progress value then takes them over their credit limit, or getting caught out by a non account customer who has not paid.

Reporting and Analytics: Real time KPI’s, exactly what is required to proactively make decisions quickly based on accurate insight. Dashboards targeted to support different departments with the key information they need to best look after the business

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Transparency & Operational efficiency

Since its inception, Brown Recycling has used their proprietary system, Right Waste, to manage all facets of its business. However, after 15 years the company reached a volume of business that Right Waste could no longer effectively manage its operations. The challenge was finding a robust solution that was capable of providing instant value and scaling with the company

Waste Logics integrates all of our different business lines which means we have one solution that fits all. The reporting functions enable us to analyse all aspects of the business and the flexibility of the data allows for bespoke reporting for internal management, different user groups and for our customers. – Compliance Director, Dominique Brown

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Unmatched customer support

The team at Waste Logics are always on hand to help support our growth and take hold of new technologies.

If you have plans to grow your business and you want a system you can grow into rather than grow out of, I would highly recommend Waste Logics. We would certainly give this software 5 stars. – Rod Brown, Director

To see how Waste Logics can provide instant impact for your business, contact our friendly sales team.

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