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Boost Efficiency and Revenue with Automated Customer Communication with Connect SMS

By Courtney Clark
5 min read
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Effective communication is key to ensuring smooth operations, satisfied customers, and optimal use of resources.

 By automating key communication processes, you can eliminate delays, reduce manual work, and ultimately increase revenue through better asset utilisation.

Quicker Turnarounds for Drivers with Automated ‘On Way’ Messages

Service delays due to unprepared customers can be both costly and frustrating, but with Connect SMS, these issues are quickly resolved. By sending automated ‘on way’ messages, your customers are always informed and ready for your drivers’ arrival, significantly reducing time spent on-site. As a result, your drivers can complete up to 1 extra job per day.

One customer noted, “With Connect SMS, we’ve eliminated delays, completed more jobs, and reduced on-site time by 20%—our customers are now ready when we arrive.”

Improve Asset Utilisation with Automated Container Chase Messages

Chasing overdue containers can consume hours of your team’s time. Often, this manual task is overlooked, leading to a shortage of available containers and missed revenue opportunities.

Connect SMS eliminates this problem by automating the process, improving your asset utilisation and freeing up your team’s time.

Without Connect SMS, your team spends hours manually calling, emailing, or texting customers to retrieve containers, which increases the admin burden and limits container availability during busy periods.

The impact of Connect SMS:

  • Container utilisation increases by 16% in just two weeks
  • Employees save over 2.2 hours per week on container-related admin tasks

“Previously, chasing containers was an admin-heavy task. Now, with SMS Connect, it’s all automated, saving us over 2.2 hours per week. In just two weeks, we’ve already seen a 16% increase in container utilisation, allowing us to take on more work without needing additional containers.”

Elevate Customer Experience by Automating Team Proactivity

Customer satisfaction is paramount, and proactive communication can make all the difference. One of the biggest challenges faced is that customers are often left in the dark about when services will take place, resulting in failed jobs, wasted journeys, and dissatisfied customers. Your office staff becomes overwhelmed with manual tasks, limiting their ability to deliver great service.

By automating reminders and notifications with Connect SMS, you keep customers informed, reduce inbound calls by 22% per week, and enhance service success—all while freeing your team to focus on delivering a top-tier customer service by saving 4 hours per week on manual tasks.

Automate your success with Connect SMS.

 

Ready to take your service to the next level? Contact us today and see how automated communication can transform your business.

By Courtney Clark
September 10, 2024

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