Buying the right waste management software can contribute to a successful and well organised business, giving it an edge over competitors. It’s critical to do some homework before purchasing, so here are the key questions you need to ask.
1. How can the software help me make more money?
Look at the key tasks your team will be doing each day to make sure they’re easy and quick to complete on screen so that everyone saves time. For all the scenarios when you need a bit of information fast like skips to chase up as they haven’t moved recently, or ways to improve bin lifts per mile, is this information all retrievable within a couple of clicks?
2. Can the software help me understand how my business is performing?
Reports should be easy to run and full of clean usable data, that provide you with a snapshot of summary information and let you drill down into the detail when necessary. Is there a comprehensive set of reports available included in the price, and if you need a new report will it be created free of charge?
3. Does the software make day-to-day tasks easier?
Create a list of common scenarios/tasks in your business. Ask the waste management software vendor to demonstrate how the software can simplify these tasks. For instance, can the software save you time and money by matching a driver in the right area with a skip that needs collecting? All everyday scenarios should be available on screen within a couple of clicks.
4. Who is responsible for maintaining the software, are there additional costs?
Will the software vendor ensure that your data is safe and secure? Will you require additional IT support and hardware to keep everything running smoothly, your software up to date and your data backed up?
5. Who pays for changes resulting from legislation updates?
Will the software provider make the necessary changes to the software in order to comply with new regulations? Really the software should be compliant and they should roll out the necessary updates free of charge to cover these changes.
6. Is the software subject to compulsory upgrades?
Compulsory upgrades can be costly, so ask how often these are made and how long the existing version of software you’re buying will be supported.
7. How easy is the software to use?
Ask the vendor to show you how the software can help to accomplish some of your everyday scenarios – if you can’t follow the screens yourself be wary of claims that it is easy to use.
8. What’s included in the standard package, and is the software scalable?
Does the standard package include everything you’ll need to cover the core areas of your business? Are new features added regularly to suit your business and can additional users be added easily?
9. Is the vendor 100% in touch with the latest trends in the industry?
Good waste management software will evolve to take on board new requirements in the industry and from your customers. Talk to the vendor about what features they’ve added recently and what’s in their development pipeline.
10. Is feedback available from other waste management companies that use software?
There are numerous software providers for this market, so comparing them all can be difficult. After a few phone calls to other skip hire or waste management companies, you will no doubt come across companies that are on their second or third product, having had bad experiences with some vendors. This first hand feedback can be invaluable.
11. Does the software integrate easily with other software and systems?
The last thing you want is to have to re-key data from your new waste management software into your accounts package for example. Look for waste management software that integrates with the other systems that your company is using.
12. How much does it cost (now and in the future)?
Last but not least, consider all costs including set up, hardware, IT staff/support, maintenance and updates. Your goal is to find the most cost effective software that provides a good return on your investment, so it is important to have all costs included for comparison.
Reader tip: In all instances, speaking to the vendor’s existing clients and asking about their experiences with the software is recommended.
Find out more about Waste Logics Software, the fully flexible online waste management software with pay-as-you go pricing, full reports accessible anytime, anywhere, simple-to-use interface, central backups and automatic software updates.
Q: Why is Waste Logics different to other waste management software on the market?
Waste Logics is designed on industry experience and supports business growth and grows with your business. We have developed online software by listening closely to our customers and their requirements for a hassle free solution. We know that the industry is changing and software needs to keep up-to-date with both customer and regulatory requirements.
With this in mind, we add new features and updates regularly which are pushed out to all of our customers automatically, at no additional cost. We make managing a waste management business easier, as the system supports your whole operation. We even look after all the IT stuff.
We provide on-site demos to show just how easy the software is to use by taking you through everyday scenarios. Also, we’ll show you the reports you can easily access to gain a competitive advantage and reduce business risk.
Waste Logics software is operational within days, rather than weeks and our flexible pricing options including a monthly subscription, offering a low cost set up, rather than the high initial costs associated with traditional software.
Published on Skip Hire Magazine in June 2014